FAQs

Yes, up until an order is despatched changes can be made. Please contact us as soon as possible.

Yes, we'll provide you with a tracking code so you can check the progress.

Please check your spam or junk folder first. If you still don’t see the confirmation email, make sure the email address you entered during checkout was correct.

If for any reason you are not fully satisfied with your purchase, you may return your whole purchase, or part of it, within 14 working days from the date of delivery.

To do this, just contact us at help@cab9.com explaining the reason for the return and we'll provide you with instructions on how to send the article(s) to one of our customer service addresses either in the UK, France or Spain for a refund of the cost of your purchased item(s). To be eligible for a return, your item must be in the same condition that you received it in.

In the unlikely event that the product has a manufacturing defect, we will replace it, or if not available in stock, return the full cost of your purchase, without any further expense on your part.

You can reach us by filling out the contact form on this page or by emailing us at help@cab9.com

We typically respond within a few hours.

We reply to every message we receive, so if you haven't had a response, please check your Junk folder.

Our lenses provide 100% full-spectrum UV protection, including UVA, UVB and UV400 wavelengths. In addition to this, all our lenses are polarised, which means they reduce glare reflected off surfaces such as snow and water.

Our sunglasses meet or exceed international standards for protection from sunlight and offer the same level of protection as premium brand models, but at a significantly lower price.

Europe: ISO 12312-1

USA: ANSI z80.3

Australia & New Zealand: AS/NZS 1067 

Cab9s are built using high quality materials that are intended to withstand the rigours of active use. In fact, we're so confident in our products that we offer an Unlimited Guarantee.

If you experience any problems, other than those caused by normal wear and tear or accidental damage, we’ll repair or replace your purchase straight away. Simply drop us an email at help@cab9.com explaining the issue and we'll take it from there.

For protection, keep your Cab9s in the microfibre pouch provided when not in use. To clean, blow any dust off the lenses then clean with the microfibre pouch. You can also wash your Cab9s, just use warm water and a mild soap. Clean the frame and lenses by giving them a gentle rub between your fore finger and thumb. Rinse well and dry with the microfibre pouch or a soft, clean, lint free cloth to keep them looking new.

A Cab9 is a snowboard trick. In fact, it's a "switch frontside 900", which in plain English means you hit a jump riding backwards and spin 2½ times before landing and riding off forwards. Easy!

The Cab9 in Cab9 Eyewear is a nod to our snowboarding roots, and as it's a technical trick that demands a high level of practice and skill, we feel in ties in well with our ethos of working hard to produce a well made product.

You can see real customer reviews here