FAQs

Yes, up until an order is shipped changes can be made. Please contact our team as soon as possible.

Please check your spam or junk folder first. If you still don’t see the confirmation email, make sure the email address you entered during checkout was correct.

Yes, if you use the Express Service option we'll provide you with a tracking code so you can check the progress online with the delivery agent.

All shipments to non-European destinations can be tracked.

In order to offer the lowest cost of shipping, Standard Service shipping to European destinations doesn't include a tracking service. 

Please contact our team with your order number and details of the issue. We’ll work with you to resolve it as quickly as possible.

We accept major credit and debit cards, as well as other secure payment methods available at checkout. All payments are processed safely and securely.

Yes. We use industry-standard encryption and trusted payment gateways to protect your payment information at all times.

Your payment will be charged once your order is successfully placed and confirmed.

Payments may be declined due to incorrect details, insufficient funds, or bank restrictions. Please double-check your information or contact your bank for assistance.

Use our Find Your Size feature to get a size recommendation based on your measurements before adding the product to your cart.

We aim to display product images as accurately as possible. However, colors may vary slightly depending on your screen settings.

Product availability is shown on each product page. If an item is out of stock, it will be clearly indicated.

Yes. Each product page includes detailed descriptions, materials, and care instructions to help you make an informed decision.

We ship internationally and if you live in Europe, we cover the cost.

Check out Shipping for prices.

Shipping times vary depending on your location and selected shipping method. Estimated delivery times are provided at checkout.

Shipping costs are calculated at checkout based on your order and delivery address.

Yes. Once your order is shipped, you’ll receive a confirmation email with tracking information.

You can reach us by filling out the contact form on this page or by emailing our support team at help@cab9.com

Our support team typically responds within a few hours.

Yes, although messages received outside business hours may take longer to be answered.

Yes. If you have questions not covered by the information on our website, feel free to reach out.

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